Cookie Policy

A cookie is a small text file that can be stored on your computer’s hard drive. It may be stored and updated at various times as you access the website. Each time you visit the website, the server may deliver certain customised information to your computer based on the data stored in your cookie. This allows us to tailor the service to your preferences. You are not obliged to accept a cookie and you may modify your browser so that it will not accept cookies. If, however, you do not want to accept cookies please use the help tools provided with your internet browser to find out how to achieve this. We never use cookies to retrieve information from your computer which was not originally contained in the cookie. We use cookies and IP addresses for system administration and to monitor aggregate non-personalised information (such as anonymous statistics related to the take up or use of services, or to patterns of browsing). Certain non-personal information about users is recorded by the standard operation of CND America’s internet servers. Examples of this type of information include the type of browsers being used, its operating system and the domain names (not e-mail addresses, where possible) of users.

The chat window provided by Olark also makes use of cookies (Third Party) to track the page that you are on and also to maintain your session if you want to open a chat window whilst browsing the site. They use the following cookies:

hblid – a visitor identifier that we use only on your site to remember this visitor between visits
wcsid – a session identifier that we use only on your site to keep track of a single chat session
olfsk – storage identifier that we use to maintain chat state across pages (e.g. message history)
_okbk – extra state information (e.g. chat box being open/closed)
_ok – most recent Olark site ID (security measure)
_oklv – the Olark loader version (for improved caching)
_okla – used for caching purposes (loaded from CDN vs. loaded from our infrastructure)
_okgid – group id the visitor is locked to
_okac – used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
_okck – used to test whether the visitor’s browser allows cookies to be stored